Problem Solving And Decision Making

Thinking Mastery

Creative Thinking, Problem Solving & Decision Making

This professional learning program focuses on effective problem solving and decision making through the use of the Double-Diamond framework. Participants will learn how to identify and overcome their assumptions and mental barriers that limit their ability to view situations objectively. They will also gain a deeper understanding of the Kipling Method and 5 Why technique. The program includes brainstorming strategies, developing a problem statement and solution presentation, as well as understanding stakeholders’ needs and assessing risk. The program concludes with a feedback session and post-test to measure participant growth and learning. With hands-on activities and real-life case studies, participants will leave equipped with the tools to tackle challenges and make informed decisions in the workplace.

Learning Outcome

Master holistic issue understanding, scenario investigation, root cause analysis, propose varied solutions, and choose optimal ones aligned with stakeholder needs.

Learning Objectives

By the end of the program, participants would be able to;

  • Understand the Double Diamond framework as an effective problem solving tool.
  • Develop a comprehensive understanding of a situation through the Kipling Method and applying it in real-life case studies.
  • Utilise converging and diverging thinking tools to identify root causes and generate new ideas and solutions.
  • Make effective decision-making through stakeholder analysis, priority matrix and risk assessment.
  • Present solutions, receiving feedback and creating individual action plans for improvement.

Learning Methodology

An interactive face to face or online facilitated workshop where participants work in small groups to tackle issues that they face on daily basis in their workplace.

Delivery Method

Mixture of lectures, skill practices, and discussions, to integrate the learning.

Learning Evaluation

Level 2 of Kirkpatrick Learning Evaluation Model

Target Audience

Managers, Executives or any team members.

Program Duration:

2 days (09:00 to 17:00)

Available Dates
Month Dates
April 20, 21
May 21, 22
June 19, 20
July 24, 25
August 27, 28
September 18, 19
October 8, 9
November 20, 21